Solutions / Digital Workplace
For Global IT Services & Managed Workplace Providers
Behind every deployment, refresh, return, and repair — across your managed device estate including laptops, desktops, mobile devices, tablets, and peripherals — is a web of fragmented integrations and manual processes that silently erodes delivery margins and threatens SLA commitments. The providers winning large enterprise contracts have solved the operations layer with AI at the core.
The four operational challenges
1
Every client runs a different platform. Every integration is a custom build you own forever.
Your enterprise clients each run their own ServiceNow, Jira, or proprietary ITSM — plus DEX platforms like Nexthink, Lakeside, and 1E that monitor device health and experience scores across every endpoint. Each demands native integration, real-time asset visibility, and automated work order flows. Your team builds and maintains bespoke connections per client, then rebuilds them on every platform upgrade or new client onboard. There is no standard template — every deployment is its own bespoke project.
2
Headcount follows contract volume. Your cost structure expands as fast as your revenue does.
Refresh cycles run on fixed calendars — not on actual device performance. Without DEX signal integration, your team waits for incidents and service requests to surface a failing device rather than replacing it before the employee is impacted. Then every downstream event — provisioning, offboarding, depot repair — moves through manual handoff chains that compound delay and consume headcount. Every new client extends the same structural problem — more chains, more manual handoffs, more exceptions.
3
Your clients expect real-time visibility. You’re stitching together carrier feeds manually.
Logistics within a single country is already a nightmare — carrier feeds, depot handoffs, local compliance, proof-of-delivery. Multiply that across 90+ countries, for every client, and it becomes an unmanageable integration burden your team owns indefinitely. Meanwhile each client’s CMDB goes stale every time a device moves, eroding the system of record their IT teams depend on. Your team absorbs every exception as manual investigation work with no automated recovery path.
4
Year-two margins rarely match what was modelled at contract signature.
Managed Workplace margins are unpredictable because the number of people required to deliver them isn’t fixed. A misrouted device, a repair backlog, an unbilled retrieval — each exception demands a human intervention, and exception rates compound across a growing client base. You can’t model the headcount, so you can’t protect the margin. The pattern compounds with every new client you add — often invisibly, until the P&L conversation at year-end.
The XOPS approach
XOPS operationalizes the platform for your delivery model — not your client-facing layer. It sits between your clients’ ITSM instances and your device delivery operation, absorbing every integration and orchestrating every workflow autonomously. Your client relationships, service contracts, and managed service experience remain entirely yours.
Your enterprise clients
ServiceNow · DEX · MCP
XOPS
AI System of Intelligence
Autonomous · Adaptive · Agentic
Your delivery operation
Single API ↔ XOPS
e-Waste
ITAD partners
Depots & Hubs
90+ countries
Logistics
2,000+ partners
The four challenges, resolved
1
Multi-Client ITSM Complexity
XOPS ServiceNow Spoke installs from the Store. REST API for all other platforms. Full integration — both sides live — in approximately 5 weeks. One template scales across every client. Zero custom development, ever.
2
Manual Delivery Chains
Native DEX integration (Nexthink, Lakeside, 1E) feeds real-time health scores across all managed endpoints — laptops, desktops, mobile, tablets, peripherals — directly into XOPS. When a device degrades below threshold, XOPS triggers proactive replacement before the employee raises an incident — then executes the full lifecycle event end-to-end. Mature deployments complete 92% of lifecycle Outcomes end-to-end without manual intervention.
3
Global Logistics Blind Spots
XOPS aggregates 2,000+ carrier and partner feeds, giving you real-time visibility into your entire depot network across every country you serve. Tracking, exceptions, and proof-of-delivery surface into each client’s ITSM automatically — and every event updates their CMDB in real time, so their system of record is always accurate without manual reconciliation.
4
Margin Erosion at Scale
AI-driven exception resolution eliminates the unpredictable delivery headcount that erodes managed service margins. Lifecycle-actions pricing means your XOPS cost scales predictably with volume — so for the first time, your margin model actually holds at year two and beyond.
In production today
92%
Autonomous execution
in standard fulfillment
Once
Integration setup —
scales to all clients
2,000+
Logistics partners
pre-integrated
90+
Countries covered —
zero new carrier work
The XOPS partnership model
XOPS is a partner-first company. Your client relationships, your brand, your margins — those remain entirely yours. We provide the operational backbone. Three program tiers, scaled to your business.
Tier 01
Entry point for new providers. Technical onboarding, sandbox environment, and access to the XOPS partner portal and delivery templates. Build your first integration with platform support.
Tier 02
For providers with live client deployments. Co-sell support, joint go-to-market assets, and a dedicated partner success manager. Win enterprise contracts together.
Tier 03
For high-volume and global providers. Priority engineering, roadmap influence, and a co-branded enterprise sales motion. The deepest level of platform partnership we offer.
For global IT service providers
One integration template. 92% autonomous execution. 90+ countries covered without new carrier work.
