The Platform / Domains / Device
Every device. Every event. Every transition. Coordinated as one continuous lifecycle — from the moment procurement raises a PO to the moment a disposal certificate is filed.
5
Lifecycle phases
6
End-to-end runbooks
Weeks
To first production Outcome
The lifecycle, end to end
A device passes through the same five phases regardless of model, region, or supplier. XOPS coordinates each transition — and the events that span them.
1
Supplier selection, PO generation, approval routing, vendor fulfillment tracking.
2
Intake, registration, pool tier classification, staging, restocking alerts, transfers.
3
Zero-touch eligibility, MDM enrollment, profile push, delivery routing, employee confirmation.
4
Patching, compliance baseline, drift remediation, repair, loaner, hardware refresh.
5
Emergency lock, recovery logistics, chain of custody, certified wipe, refurbishment, ITAD certificate.
Pre-built runbooks
Each runbook coordinates the work across every system involved — HRIS, MDM, IDP, supplier, carrier, stockroom — and adapts when reality breaks the script. Every transition follows a governed, auditable path. Every action is reversible.
Provisioning
P2 · 2–4 days
Pool allocation, zero-touch MDM enrollment, profile push, delivery routing, employee confirmation, first compliance scan.
Provisioning
P2 · 3–5 days
Operator-led image, configure, test, quality verification, delivery routing, employee confirmation. Used when zero-touch is not eligible.
Procurement & intake
P3 · 7–21 days
Triggered when the pool is empty: supplier evaluation, PO generation, approval routing, vendor fulfillment, intake, registration, then routed to deployment.
Lifecycle renewal
Scheduled cycle
Triggered by device age or health score: new device deployment plus old device recovery and certified wipe, in parallel. Refurbishment viability assessed.
Recovery & wipe
P1 · emergency
Emergency remote lock in minutes, recovery logistics, chain of custody, condition assessment, NIST certified wipe, refurbishment viability or ITAD disposal.
Repair & continuity
P2 · same-day loaner
Hardware fault diagnosis, vendor dispatch, same-day loaner from the nearest pool imaged to standard config, loaner-to-repaired swap on return.
When systems collide
Saturday, 11:15am Tokyo time. A board-prep weekend. Eight systems are about to disagree about what should happen next. This is where coordination earns its keep.
Without coordination
With XOPS
One incident. Eight systems coordinated in real time.
No manual stitching between them.
What changes in production
Representative outcomes observed across Fortune 500 deployments. Your numbers will vary — and we’ll measure them with you.
92%
Zero-touch deployment rate
< 5 min
Remote lock SLA on lost devices
Same day
Loaner from local pool
~30%
Reduction in refresh cycle time
100%
Chain of custody for disposal
Hours
Time-to-employee-ready (was: days)
In production today
Customer outcome · Broadcom
Fortune 100 · Technology
Broadcom shifted device refresh from a fixed-calendar trigger to a health-score trigger powered by the living knowledge graph — right-sizing each refresh decision against the actual device’s performance, utilization, and compliance posture. Devices now stay in service one to two years longer on average. The savings land in two places that matter to the board.
+1–2 yrs
Average device life extended
CapEx
Deferred per refresh cycle
ESG ↑
Reduced e-waste & embodied carbon
“We used to staff for the seams — the people who knew which laptop went to which stockroom, which contract ended on which Friday, which executive was in which time zone. XOPS holds that context now. We staff for the work, not the coordination.”
Director of Workplace Tech · Fortune 100 Technology
1.4M+
Devices under coordinated lifecycle
39
Countries deployed
Weeks
Typical time to first production Outcome
Pick one domain. Connect the systems. Run a real Outcome end-to-end before the next steering meeting.
