Fortune 500 semiconductor giant Broadcom deployed XOPS to autonomously manage device lifecycle operations across their roughly 50,000-employee organization, transforming how the 40-person IT team delivers value and recapturing millions of dollars per year of IT spending.
recouped from unused software licenses
unified in a self-healing source of truth
employee to IT staff ratio
Every laptop at Broadcom required IT staff involvement at each lifecycle stage: Selection, delivery, servicing, and return. Multiplied across 50,000 employees, device lifecycle management had become a significant drain on IT resources.
Stanley Toh, Broadcom's head of enterprise end-user services and experience, looked for a technology solution to amplify the abilities of his team of 40.
XOPS provides an intelligence layer by ingesting and connecting data across enterprise systems to create its signature living knowledge graph. For Broadcom, this meant integrating 17 data sources including:
The living knowledge graph creates comprehensive device profiles and enables autonomous decision-making. Broadcom's IT team quickly gained complete visibility into every laptop’s physical location and status without manual tracking.
With the living knowledge graph in place, XOPS’ legion of software robots can use policy as code to execute IT operations lifecycle management tasks autonomously, 24/7.
Today, Broadcom uses XOPS to manage the entire lifecycle of employee laptops and phones for its 50,000 employees. The system autonomously handles everything from selecting and delivering an employee's laptop to servicing and returning it when the employee leaves the company.
XOPS fully replaces formerly manual processes which required IT staff involvement every step along the way. From procurement through retirement, all humans have to do now is scan laptops for physical validation and pack them in boxes for shipping.
Broadcom’s IT team has more time to focus on strategic initiatives, and engineer downtime has dropped thanks to a reduction in laptop problems. The company has also eliminated unnecessary laptops from inventory and reclaimed millions of dollars in annual software spend by reducing unused licenses.
recouped from unused software licenses
unified in a self-healing source of truth
employee to IT staff ratio
The team saved 100+ hours every week and recovered 2.8x more devices thanks to XOPS.
See how one Fortune 500 enterprise found 3,000 missing devices while optimizing their device as a service program.
